Subscription & Cancellation Policy

Last updated: 5 August 2026

By purchasing a Simply Socked subscription, you agree to the subscription terms outlined below.

Monthly subscriptions

Monthly subscriptions automatically renew each month using the payment method provided at checkout.

Subscription orders are processed on the 14th of each month and dispatched by the 17th. To be included in the current month’s order, you must subscribe by the 11th.

Subscriptions started after the 11th will be included in the following month’s order.

Managing your subscription

You can manage your subscription through your customer account. Depending on your plan, you may be able to:

Pause or skip an upcoming delivery
Update your delivery address
Change your payment details
Cancel your subscription

Any changes must be completed by 11:59 pm on the 11th of the month to apply to the upcoming order.

Cancelling a monthly subscription

You may cancel your monthly subscription at any time through your customer account.

To avoid being charged for the next order, your cancellation must be completed by 11:59 pm on the 11th of the month.

If an order has already been processed on the 14th, cancelling your subscription will stop future renewals but will not cancel the order already processed.

Need help cancelling? Reply to one of our emails or contact us at [insert customer service email], and we’ll be happy to assist.

Prepaid subscriptions

Prepaid subscriptions are paid in advance for the selected term of 3, 6 or 12 months.

Prepaid plans cannot generally be cancelled or refunded for change of mind once the subscription has begun. You may still update your delivery details or contact us if you need assistance with your plan.

Your prepaid subscription will end automatically after the selected term and you will not be charged again.

Incorrect payment details

It is your responsibility to ensure your payment and contact details are current. If a payment is unsuccessful, we may attempt to process it again or contact you to update your payment method.

Your order may be delayed until payment has been successfully processed.

Address changes

Delivery addresses must be updated before the monthly order is processed on the 14th.

Simply Socked is not responsible for an order sent to an incorrect address supplied by the customer. Please contact us as soon as possible if you notice an error, and we will do our best to assist before dispatch.

Returns, faults and Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

If your order is faulty, damaged, incorrect or does not meet a consumer guarantee, please contact us so we can arrange an appropriate solution. Consumer guarantees apply automatically and cannot be taken away by a store policy.