FAQ's
Frequently Asked Questions
General
What is Simply Subscribed?
Simply Subscribed is a modern subscription brand delivering premium everyday essentials directly to your door. We’re focused on making the simple things in life easier, more convenient, and better quality.
What products do you offer?
We currently offer premium sock subscriptions through Simply Socked, with more lifestyle essentials planned in the future.
Is Simply Subscribed Australian owned?
Yes — Simply Subscribed is proudly Australian owned and operated.
Subscription Questions
How does the subscription work?
Choose your preferred subscription plan, select your products, and we’ll deliver them to your door on your selected schedule.
Your subscription renews automatically until paused or cancelled.
Can I cancel my subscription?
Yes. You can cancel your subscription anytime before your next billing date.
Can I skip a month?
Absolutely. We understand life changes, so you can skip deliveries whenever needed.
Can I pause my subscription?
Yes — subscriptions can be paused and restarted at any time.
Do subscriptions renew automatically?
Yes. All subscription plans automatically renew based on your selected billing cycle unless cancelled beforehand.
Do you offer prepaid subscriptions?
Yes. We offer prepaid subscription options that provide discounted pricing compared to month-to-month plans.
Shipping & Delivery
Where do you ship?
We currently ship Australia-wide.
How long does shipping take?
Monthly subscription orders are processed on the 14th of each month and dispatched by the 17th. Subscribe by the 11th to be included in that month’s shipment.
Once dispatched, delivery times may vary depending on your location.
How much is shipping?
Shipping is free within Australia.
Product Questions
What are your socks made from?
Our socks are designed for comfort, durability, and everyday wear using premium-quality materials.
Specific material details can be found on each product page.
How do I choose my size?
Sizing information is available on each product page to help you select the best fit.
Can I purchase products without subscribing?
Yes. Selected products are available as one-off purchases.
Returns & Support
Do you accept returns?
Due to hygiene reasons, we may not accept returns on worn or opened wearable products unless the item is faulty.
Please refer to our Returns Policy for full details.
What if my order arrives damaged?
If your order arrives damaged or incorrect, please contact us as soon as possible and we’ll work to resolve the issue quickly.
How can I contact Simply Subscribed?
You can contact us through our Contact page or via email at hello@simplysubscribed.com and we’ll get back to you as soon as possible.
Still Have Questions?
If you can’t find the answer you’re looking for, feel free to contact our team — we’re always happy to help.