Returns & Refunds

Returns & Refunds

At Simply Subscribed, we take pride in delivering high-quality products and a premium customer experience.

If there is an issue with your order, we’ll always do our best to help.

Please read our Returns & Refund Policy below before making a purchase.

Change of Mind Returns

Due to hygiene reasons, we are unable to accept returns or exchanges on worn, washed, or opened wearable products unless the item is faulty or incorrect.

If your item is unopened, unused, and in its original packaging, please contact us within 7 days of delivery to discuss your return eligibility.

Approved change-of-mind returns may be eligible for store credit or exchange only.

Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 7 days of receiving your order.

To help us assess the issue quickly, please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

Once reviewed, we may offer:

  • A replacement item
  • Store credit
  • A refund where applicable

Subscription Orders

Subscription orders can be cancelled before the next billing cycle begins.

Once a subscription order has been processed or shipped, it cannot be cancelled or refunded for change of mind.

Customers are responsible for managing their subscription before the renewal date.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was faulty, damaged, or incorrect.

We recommend using a tracked shipping method, as Simply Subscribed is not responsible for returned parcels lost in transit.

Refund Processing

Approved refunds will be processed back to the original payment method where applicable.

Please allow several business days for your financial institution to process the refund once issued.

Non-Returnable Items

For hygiene and safety reasons, the following items are generally non-returnable:

  • Worn socks
  • Washed products
  • Opened wearable items
  • Gift cards
  • Clearance or final sale items

Contact Us

If you have any questions regarding returns, refunds, or your order, please contact our team through our Contact page or via email.

We’re here to help and will always aim to resolve issues fairly and efficiently.